Frequently asked questions
What is the return policy?
At Zeniforia, we strive to provide a seamless shopping experience. As we ship our products worldwide to offer you the best styles at affordable prices, our return policy is designed to be efficient and eco-friendly.
1. Damaged or Incorrect Items (Our Guarantee)
If you receive an item that is defective, damaged, or incorrect (color sent by us), we will make it right immediately.
- No need to return: You do not need to ship the damaged item back to us.
- Resolution: We will send you a free replacement or issue a full refund immediately.
- How to claim: Please email us at Zeniforia@gmail.com within 14 days of receiving your order with a photo or video of the defect.
2. Sizing Issues & Exchanges (Eco-Friendly "Keep It" Policy)
Because we ship directly from our international distribution centers, return shipping can be costly and has a significant carbon footprint.
- If the item doesn't fit or you changed your mind: We generally do not accept physical returns for these reasons.
- Our Solution: We want you to be happy with your look! If the item doesn't fit, simply let us know, and we will offer you a 50% Discount Code (Store Credit) for a new order. You can keep the original item, donate it to a local charity, or gift it to a friend.
3. Order Cancellation
You can cancel your order within 12 hours of placing it. After that, the order is likely being processed and shipped, and we may not be able to stop it.
4. How to Contact Us
For any issues, please contact our support team at zeniforia@gmail.com. We are here to help!
How do I choose the right size?
Since loungewear is meant to be cozy and relaxed, we recommend checking our Size Chart on each product page. If you prefer a looser fit or are between sizes, we suggest ordering one size up for maximum comfort.
Are your sizes standard US/EU sizes?
Our collections come from global designers, so sizing can vary. Always measure yourself and compare it to the specific measurements provided for each item to ensure the perfect fit.
How long will it take to get my order?
We ship worldwide from our global distribution centers.
- Processing: 1–3 business days.
- Shipping: Typically 7–14 business days.
You will receive a tracking number as soon as your order ships!
My order hasn't arrived yet. What should I do?
Don't worry! Sometimes international shipping can take a few extra days due to customs. If your order hasn't arrived within 20 business days, please contact us at Zeniforia@gmail.com, and we will resolve it immediately.
Can I cancel my order?
You can cancel your order within 12 hours of placing it. After that, our warehouse team is likely already packing your cozy gear, and we won't be able to stop the shipment.