Refund policy

At Zeniforia, we strive to provide a seamless shopping experience. As we ship our products worldwide to offer you the best styles at affordable prices, our return policy is designed to be efficient and eco-friendly.

1. Damaged or Incorrect Items (Our Guarantee) If you receive an item that is defective, damaged, or incorrect (color sent by us), we will make it right immediately.

• No need to return: You do not need to ship the damaged item back to us.

• Resolution: We will send you a free replacement or issue a full refund immediately.

• How to claim: Please email us at zeniforia@gmail.com within 14 days of receiving your order with a photo or video of the defect.

2. Sizing Issues & Exchanges (Eco-Friendly "Keep It" Policy) Because we ship directly from our international distribution centers, return shipping can be costly and has a significant carbon footprint.

• If the item doesn't fit or you changed your mind: We generally do not accept physical returns for these reasons.

• Our Solution: We want you to be happy with your look! If the item doesn't fit, simply let us know, and we will offer you a 50% Discount Code (Store Credit) for a new order. You can keep the original item, donate it to a local charity, or gift it to a friend.

3. Order Cancellation You can cancel your order within 12 hours of placing it. After that, the order is likely being processed and shipped, and we may not be able to stop it.

4. How to Contact Us For any issues, please contact our support team at Zeniforia@gmail.com. We are here to help!